Insurance Billing Services
Efficient Daily Claim Submission
We submit your claims daily with the necessary attachments and information to ensure timely reimbursements and reduce denials. Our team of experts are equipped with the latest knowledge to streamline your billing processes.
Payment Posting
We handle your insurance payment posting with accuracy and attention to detail, ensuring every transaction is properly recorded and verified. With our expertise, you can avoid payment errors and gain a clear view of your revenue flow. You can expect your payments to be posted within 24 hours of receival with patient balance notes put directly into your Practice Management Software. We ensure that all in-network insurance payments are posted with accurate write-offs. Let us help you maximize revenue.
Outstanding Claims
Claims research can be time-consuming and frustrating. Let us take the burden of long wait times and difficult customer services reps off your hands. Our skilled team investigates all over 30-day claims on your aging report to identify claim rejections and errors to not only get them rectified but to also find out exactly what went wrong. By understanding the root cause, we help prevent future denials, saving your practice time and resource.
Denied Claims Appeal
Don’t let denials cost your practice valuable income. Our team fights on your behalf, appealing unjust denials and working diligently to secure the payments you’ve earned. We know the ins and outs of dental insurance, so your claims have the best chance for approval.
Patient Billing
Electronic Statements
Managing patient billing doesn’t have to be a burden—let us take on that responsibility for you. We send patient statements as we post insurance payments, ensuring that patients receive them without delay. Additionally, we send out monthly patient statements using the accounts receivable report to guarantee that no patient balances fall through the cracks. With our proactive approach, you can rest assured that your billing process remains efficient and your patients stay informed.
Custom Patient Letters
Our custom patient letters service allows your practice to send clear, professional communications that reflect your unique office information. These letters are sent after multiple attempts to collect a balance. A total of three custom patient collection letters are sent in addition to the statements and contact attempts, ensuring your patients are fully informed of their account status and the importance of timely payments. This strategic approach helps maintain a positive relationship with patients while effectively managing overdue balances.
Patient Communication
Effective patient communication is crucial for timely payments, and we’re here to ensure your practice excels in this area. Our service includes proactive outreach to patients via text and email to collect outstanding balances, making it convenient for them to respond and settle their accounts. By utilizing modern communication methods, we help maintain strong relationships with your patients while streamlining the billing process. This personalized approach not only keeps patients informed about their balances but also encourages prompt payments, ultimately benefiting your practice’s cash flow.
Special Projects
Outstanding Claims Cleanup
We tackle unresolved and backlogged claims to optimize your billing process, recover lost revenue, and enhance cash flow. Our dedicated team meticulously reviews each claim, identifies errors, and works diligently to follow up with insurance providers, ensuring that your practice receives the payments it deserves. With our comprehensive clean-up process, you can reduce the burden of outstanding claims and enhance your financial stability.
Practice Transition Cleanup
We address and rectify post-transition billing discrepancies, including mis posted payments and provider allocation errors, to restore accuracy in your practice’s financial records. Our team conducts a thorough audit of your billing data, identifying and correcting any issues that may have arisen during the transition process. By implementing meticulous tracking and reconciliation procedures, we ensure that your billing operations run smoothly, allowing for a seamless handoff between previous and new management. This proactive approach not only safeguards against future errors but also enhances the overall efficiency and reliability of your billing system.
Patient AR Cleanup
We clean up aged accounts receivable by identifying and resolving overdue payments that have accumulated, reducing outstanding balances and improving your practice’s financial health. Our experienced team conducts a thorough assessment of your accounts to uncover issues that may have led to unpaid balances. We then implement effective strategies to engage with patients and facilitate the resolution of these overdue balances.
Other Special Projects
If your dental practice is facing any billing challenges or operational messes, we’re here to help! Whether it’s reconciling discrepancies, managing complex claims, or addressing any other unique issues, our team is ready to step in and provide tailored solutions. We understand that each practice has its own set of challenges, and no problem is too big or small for us to tackle. Don’t hesitate to reach out and discuss how we can assist you in cleaning up any billing issues or operational headaches. Let us partner with you to restore order and efficiency to your practice!